:root{--bg:#f4efe4;--ink:#181511;--muted:#665c51;--accent:#bb3e03;--card:rgba(255,252,247,0.82);--line:rgba(24,21,17,0.12)}*{box-sizing:border-box}body,html{margin:0;padding:0;font-family:Trebuchet MS,Gill Sans,sans-serif;background:radial-gradient(circle at top right,rgba(187,62,3,.22),transparent 24%),linear-gradient(180deg,#f8f2e9,#ede2cf);color:var(--ink)}a{color:inherit;text-decoration:none}.mini-shell{padding:18px;max-width:1120px;margin:0 auto}.mini-grid,.mini-hero{display:grid;grid-gap:16px;gap:16px}.mini-hero{grid-template-columns:1.4fr 1fr;margin-bottom:18px}.mini-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.mini-card{background:var(--card);border:1px solid var(--line);border-radius:26px;padding:22px;box-shadow:0 16px 34px rgba(72,52,26,.08)}.mini-kicker{text-transform:uppercase;letter-spacing:.12em;color:var(--muted);font-size:11px;margin-bottom:10px}.mini-title{font-size:clamp(32px,7vw,54px);line-height:.92;margin:0 0 10px;max-width:9ch}.mini-copy{color:var(--muted);line-height:1.6}.mini-links{display:flex;flex-wrap:wrap;gap:10px;margin-top:14px}.mini-link{padding:10px 14px;border-radius:999px;border:1px solid var(--line);background:rgba(255,255,255,.55)}.mini-link:hover{background:rgba(255,255,255,.9)}ul{margin:0;padding-left:18px}li+li{margin-top:8px}@media (max-width:820px){.mini-grid,.mini-hero{grid-template-columns:1fr}}.operator-shell{display:grid;grid-gap:16px;gap:16px}.operator-detail-card,.operator-login-card,.operator-reply,.operator-topbar{background:var(--card);border:1px solid var(--line);border-radius:24px;padding:20px;box-shadow:0 16px 34px rgba(72,52,26,.08)}.operator-topbar{display:flex;justify-content:space-between;gap:16px;align-items:flex-start}.operator-title{margin:0;font-size:clamp(28px,5vw,42px);line-height:.95}.operator-actions,.operator-filters,.operator-topbar-actions{display:flex;flex-wrap:wrap;gap:10px}.operator-status{padding:14px 16px;border-radius:18px;border:1px solid var(--line);background:rgba(255,255,255,.5);color:var(--muted)}.operator-toolbar{display:flex;justify-content:space-between;gap:14px;align-items:center}.operator-chip,.operator-primary,.operator-secondary{border-radius:999px;padding:10px 14px;border:1px solid var(--line);font:inherit;cursor:pointer}.operator-chip,.operator-secondary{background:rgba(255,255,255,.7);color:var(--ink)}.operator-chip.active,.operator-primary{background:var(--accent);color:white;border-color:var(--accent)}.operator-input,.operator-search,.operator-textarea{width:100%;border-radius:18px;border:1px solid var(--line);padding:12px 14px;font:inherit;background:rgba(255,255,255,.76);color:var(--ink)}.operator-grid{display:grid;grid-gap:16px;gap:16px;grid-template-columns:minmax(300px,380px) minmax(0,1fr)}.operator-list{display:grid;grid-gap:10px;gap:10px;align-content:start}.operator-list-item{text-align:left;background:var(--card);border:1px solid var(--line);border-radius:22px;padding:16px;cursor:pointer;box-shadow:0 10px 24px rgba(72,52,26,.06)}.operator-list-item.active{border-color:var(--accent);box-shadow:0 10px 24px rgba(187,62,3,.18)}.operator-list-item p{margin:8px 0 0;color:var(--muted)}.operator-client-meta,.operator-list-head,.operator-list-meta,.operator-message-head{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap}.operator-client-meta,.operator-list-meta,.operator-message-head{color:var(--muted);font-size:14px;margin-top:6px}.operator-detail{display:grid;grid-gap:16px;gap:16px}.operator-history{display:grid;grid-gap:10px;gap:10px}.operator-message{border-radius:22px;padding:16px;border:1px solid var(--line)}.operator-message.inbound{background:rgba(255,255,255,.75)}.operator-message.outbound{background:rgba(187,62,3,.08)}.operator-message p{margin:8px 0 0;white-space:pre-wrap}.operator-form{display:grid;grid-gap:10px;gap:10px;margin-top:16px}.operator-label{font-size:14px;color:var(--muted)}.operator-empty{padding:18px;border-radius:22px;border:1px dashed var(--line);color:var(--muted);background:rgba(255,255,255,.4)}@media (max-width:900px){.operator-grid{grid-template-columns:1fr}.operator-toolbar,.operator-topbar{grid-template-columns:1fr;display:grid}}